ICT Services for Every Citizen: The Challenge of Gaps in User Knowledge Publication details Journal: Ukjent, vol. Lecture Notes In Computer Science; Vol. 5614, p. 38–47, Friday 24. July 2009 Link: FULLTEKST: http://publications.nr.no/5172/Fuglerud_-_ICT_Services_for_Every_Citizen_The_Challenge_of_G.pdf You are here: Home Publications Scientific article ICT Services for Every Citizen: The Challenge of Gaps in User Knowledge