Involving Diverse Users for Inclusive Technology Development

This work discusses recommendations for including diverse users in universal and inclusive design of ICT and discusses
some challenges and possibilities of remote user involvement. Related research recommends a user-centered design
process, the involvement of individuals with a wide range of abilities and disabilities, and to have user participation in all
development stages, such as needs assessment, co-creation sessions and trials. However, there is little guidance in the
literature regarding tools and techniques for inclusive co-creation on equal means for all, especially when it comes to
remote participation. The paper discusses various methods and techniques for inclusive design that can be performed
remotely, including focus groups, workshops, personas, and scenarios. Our analysis suggests that, with the proper tools
and techniques, performing such activities remotely can have other advantages than traditional approaches, such as
reduced time and costs for both participants and researchers, as well as the potential for greater diversity since one can
recruit from a greater geographic area. Finally, we present ongoing work to make use of remote feedback as a valuable
tool for user involvement in inclusive design.