MobileSage - A Prototype Based Case Study for Delivering Context-Aware, Personalized, On-Demand Help Content


We present the system design decisions for the MobileSage Prototype, a service for the on-demand delivery of multimodal help content to anyone in general and seniors in particular. Findings from user-centered research formed the system requirements, design considerations and decisions. The design of the system also includes availability, relevance, accessibility, conciseness, and comprehensiveness of multimodal content. The prototype has been evaluated in user trials with encouraging results, showing the participants' high appreciation of the system.