Co-creating persona scenarios with diverse users enriching inclusive design

Tidsskrift:

Lecture Notes in Computer Science (LNCS), vol. 12188, p. 48–59, 2020

Utgiver:

Springer

Internasjonale standardnumre:

Trykt: 0302-9743
Elektronisk: 1611-3349

Lenker:

ARKIV: http://hdl.handle.net/10852/78445
DOI: doi.org/10.1007/978-3-030-49282-3_4

In this article, we will examine personas as methodological approach and review some critiques about how its use may omit or stereotype users with disabilities or even restrict user involvement. We review previous persona creation methods and compare it to our approach where we involve diverse users directly in the personas creation process, to ensure more grounded personas. This approach has recently been refined in a project where we are building a tool aiming to give citizens more control over their health information. We discuss our experiences and offer some experience based guidelines for using our method.